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FAQ

​How Do I Place An Order?​

Orders can be placed on our website. You must be 13 years old or older and provide a US shipping and billing address. If you have seen an item in the collection click add to cart. Items are saved in the shopping bag but don’t wait too long, the items are not reserved.

When you're finished shopping, click on “Cart" to place your order. Price, estimated tax and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.

To save time the next time you shop, you can choose to save your credit card details on our secure server, so you won't have to enter them every time you check out. For more information go to Payments.

Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking link to trace your order.



 

Payment & Shipping

Once your purchase has went through successfully we will send you confirmation. Item will be shipped typically in the first 48 hours the item has been purchased. Once item has been shipped you will be e-mailed a tracking number as soon as possible.



 

Secure Ordering & Payment Options

Credit cards accepted:

  • American Express

  • Discover

  • MasterCard

  • Visa

Other forms of payment:

  • PayPal

  • PayPal Credit

  • Credit Card Gift Cards*

We do not accept:

  • CODs

  • Layaway plan

  • Personal checks

  • Money orders



 

Returns & Refunds

All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement.

 

 

Thank you for shopping with The Flock!
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